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Frequently Asked Questions

  • Do you offer Free Delivery?
    We do not offer free delivery, however our delivery charges are highly competitve. A full list of delivery charges can be found on our 'Shipping & Returns' section at the bottom of our website.
  • Do you offer a free click & collect service?
    Yes we offer a free click & collect service, simply purchase your goods on-line and select 'Store Pick Up'. We will contact you after your order is placed within 3 working days to advise when your order will be ready for collection. Our collection times are Monday to Friday (9.30am to 3.30pm).
  • How do I make a return?
    We offer a 28-day money back guarantee on all unwanted, unused Iron Fit Gear products. Please email team@ironfitgear.com for further details. Please note - we do not cover the cost of returning unwanted items, we recommend you use a reputable courier with a tracked service for returning your unwanted goods.
  • When will an out of stock product be availble to purchase again?
    Replenishment stock arrives in our warehouse every 6-12 weeks. If there is a specific product line you require please email team@ironfitgear.com to obtain an accurate re-stock date.
  • Can I pre-order products that are out of stock?
    Yes we accept pre-orders, all pre-order items are available to purchase on our website. Please note - if you pre-order an item and then wish to cancel the order, a 10% none refundable deposit will be deducted from the refund provided.
  • Can you make custom products with logo's?
    Yes we can make custom orders. We can customise the end of all barbells with metal logo's in house, FREE of charge. For all other products, custom logo's have to be specially made at manufacturing stage. A production lead-time of 12-16 weeks will apply and additional costs will be incurred for die set up. If you would like a quotation for this service, please email team@ironfitgear.com with your enquiry.
  • What are your opening hours?
    We are open Monday to Friday 9.30am to 4.30pm, however customer collections are only avaialble between 9.30am to 3.30pm. We do not have a showroom, therefore if you want to view any products please contact us prior to visting our warehouse so we can ensure stock is available for you to view. You can contact us by email - team@ironfitgear.com or phone - 0121 707 0606
  • What are your contact details?
    Please see our full contact details below; Iron Fit Gear (part of J.C.Trophies Ltd) Unit 22 The Business Centre (Industrial Estate off James Road) 20 James Road Tyseley, Birmingham B11 2BA E - team@ironfitgear.com T - 0121 707 0606
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